Comprehensive Support |
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At Curtis Fitch, we understand your aim to achieve successful adoption of Curtis Fitch iSource within your business as smoothly as possible to complement ongoing commercial activity. Therefore, in tandem with delivery of software, we provide a comprehensive support service in all key areas, including, technical support, regular upgrades and hosting services. |
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| Curtis Fitch continuously monitors customer satisfaction through account management reviews, user conferences and discussion groups throughout the year. The valuable feedback gained from customer communication confirms that Curtis Fitch Support Services has surpassed customer expectations and has delivered consistently excellent levels of performance to buyers and suppliers. The key aims are: |
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Increase user adoption |
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Minimise downtime |
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Maximize business benefits |
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Deliver savings |
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| Our Support Services ensure maximum advantage from Curtis Fitch iSource™. |
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Curtis Fitch Service Centre |
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| Our Service Centre is committed to maximising participation, sharing knowledge and enhancing capability. We are reliable and dedicated to delivering timely responses to all customer inquiries regarding the software and providing effective and lasting solutions. |
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| The Curtis Fitch Sourcing Support desk is available to buyers and suppliers for day to day advice on a wide range of issues relating to auction construct and software usage. The primary objective of the support desk is to resolve issues in real time or to provide an estimated response time which will be within 1 hour of the logged call. |
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Benefits of Curtis Fitch Support Services |
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Your procurement team can operate with confidence during transitional process |
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Your buyers can maintain commercial focus without technical distraction |
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Your suppliers will recognise the strengths of Curtis Fitch event management |
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Your procurement process will be faster, smoother and more efficient |
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